TERMS & CONDITIONS: 
Regardless of the where the booking has come from (online channels, direct bookings, referrals, private bookings) - all guests are beholden to our terms and conditions as laid out below. Once you have provided payment, booked rooms or stayed at Ocean Lodge you have also agreed to be bound by the terms and conditions as part of the booking contract. Guests are responsible for providing correct contact details (email/sms) in order to receive a booking confirmation which includes a link to the terms & conditions. If guests provide incorrect contact details and have paid for their accommodation then the terms and conditions still stand.
 

AGE RESTRICTIONS: 
We do not accept unacommpanied minors (under 18's) unless accommpanied by adults age 25+.
Bookings made by parents for their unaccompanied children will be deemed non-refundable and rendered null and void.
We gladly accept organised group bookings for children (school trips, youth groups etc).

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GROUP BOOKINGS:
We do not accept large group bookings online (via any channel) for Stag/Hen Groups, Sports Groups, School Groups, large Female Groups, large Male Groups, Military Groups etc.
All large group bookings must be made directly with Ocean Lodge over the phone to ensure the correct rate is applied and the appropriate room types are allocated. The nature of all groups must be disclosed to Ocean Lodge (ie: stag or hen groups etc) in order for us to allocate the correct booking rate/room type.

Groups who do not disclose the nature of their group (ie: stag or hen groups), their booking will be rendered invalid and no refunds will be due.
If the group arrives at check-in and it is discovered they have mislead Ocean Lodge about the type of group they are in order to get a better room rate, the correct room rate will be applied immediatley or the group will be asked to vacate the premises and the booking will be rendered invalid with no refund due.

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*Group Booking Deposits:*
Before a booking can be considered firm, the Party Leader must forward the initial deposit. This deposit is not refundable, unless under the terms of our insurance cover.

*Group Booking Payments *
We require an interim payment to be paid not more than 8 weeks after the due date of the initial deposit. The final balance must be settled no later than 8 weeks prior to your arrival. If interim payments or final balances are not received by the due date, the company reserves the right to make an administrative charge of up to £10 per person. In the event that payments are longer than 14 days overdue, this will be a breach of the contract between us, entitling us to treat the booking as cancelled by you. In these circumstances, the contract between us will remain in force until you receive our written advice and cancellation invoice.

*Group Booking Cancellations:*
In the event of cancellation by a paying member more than 8 weeks before your arrival, the deposit and any interim payments may be transferred to a
substitute member. However, if this is not possible, then the deposit and interim payment will be retained by us. For cancellations made less than 8 weeks prior to your arrival, the payments made may be transferred to a substitute member but we reserve the right to charge an administration fee of £25, plus any direct costs incurred. The date of effective cancellation is calculated on the day of receipt of written/emailed advice. If any cancellation brings the number of guests
below the minimum number required to qualify for a particular price, then the price will be adjusted accordingly.

A contract will only exist when we have received the required deposit and by the issue of our booking confirmation. The person making the booking accepts the following conditions on behalf of all party members and will be our sole point of contact for correspondence. The contract between us is governed by the Law of England and Wales and any dispute will be dealt with under the exclusive jurisdiction of the Courts of England and Wales, except if you live in Scotland, when you may choose to have the contract governed by the laws of Scotland, and any dispute dealt with in the Scottish Courts.

 

GENERAL PAYMENTS & DEPOSITS:
To secure bookings directly via Ocean Lodge, a deposit of 25% or 50% is required (dependant on dates), the balance is due 4-5 weeks prior to arrival.
For certain key dates/months/events such as Boardmasters (June/July/August) a 100% upfront payment may be required.
We cannot secure or hold rooms without a deposit.
To secure bookings via the Ocean Lodge website and/or channels like Booking.com, Hostelworld, Expedia, Hotels.com - a non-refundable deposit is required and/or full payment upon booking (please see the channels terms and conditions for booking).
It is up to guests to ensure they are happy with booking conditions prior to booking, once booked these terms/conditions stand.

For private group bookings (schools etc), if full payment is not received 5 weeks prior to arrival, the booking will automatically be cancelled with the deposit being deemed non-refundable. It is at the discretion of Ocean Lodge as to how deposits aren final payments are spread out.

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CANCELLATIONS:
You may cancel bookings made directly with Ocean Lodge Newquay up to 30 days prior to check-in, any cancellations after this period will be subject to the full booking amount for the entire duration of your stay (or the deposit amount - this is at the discretion of Ocean Lodge management).
Cancellations for bookings made via other online channels are subject to the specific terms/conditions of those channels. Please contact the booking channel directly to make any cancellations outside of the cancellation window and to view the terms of the booking (Booking.com, Expedia etc).

Bookings where a special deal price has been given are non-refundable (discounts, match-pricing etc) regardless of the date booked versus the arrival date.
We recommend that guests take out travel insurance to cover any cancellations which occur outside of the Ocean Lodge cancellation window.

 

DAMAGES & DAMAGES DEPOSIT:
Guests may be asked to pay a Damages Deposit upon arrival at a rate of £100 per room. This damages deposit is pre-authorised on one credit card only (normally the group leaders card) or split across several cards (for large group bookings) and will be used in the event of any damage or inappropriate behaviour. If this damages deposit does not cover the full extent of the damage, Ocean Lodge will take additional payments to cover the full costs.

All damages should be reported to Ocean Lodge as soon as it any damages has occurred or prior to checkout.
Damages which are not reported, will automatically be deducted based on the cost of the damages plus full repair and replacement costs, plus the costs of the room per night in the event that is it unsellable due to such damages.
 

If a damages deposit is not paid and damage has occured, the person who booked the accommodation is accountable and liable to cover all costs of damages.
In the event that damage has occured, Ocean Lodge may file a police complaint and take legal proceedings,
Guests who have caused damage, have 7 workings days after checking out to pay any damages fees before legal/police proceedings are initiated.
If legal proceedings are filed, then fees will include business loss compensation (damaged rooms are unsellable), damage costs, legal fee costs, admin costs at a rate of £80 per hour and any other costs incurred by Ocean Lodge Limited.
Damages may be defined as damages caused by inappropriate/antisocial behaviour - inappropriate/antisocial behaviour includes misuse of emergency equipment/fire systems, noise and complaints from other guests due to such noise, damage to rooms/furniture/fixtures & fittings and any smoke residue from cigarettes etc (no smoking in rooms), stain damage from consuming food/beverages in the rooms, vomiting or other such gross bodily acts and intentional/unitentional hiding or masking of such facts.

 

CHECK-IN/CHECK-OUT:
New arrivals can check in after 3pm each day.
Late check-ins after 9pm must be pre-arranged & guests must inform Ocean Lodge of late arrivals (after 9pm)
Valid identification is a requirement, we accept Passport, Driver’s License or official government identification cards.
The Management at Ocean Lodge may request additional information as required from guests.
Departing guests must remove all of their belongings from their rooms by 10.00 am, any late checkouts will be subject to a £20 fine per person/per hour, every hour after the check-out time.

 

GRIEVANCES/COMPLAINTS:
If you have any grievances, please immediately report this to the duty manager or senior member of staff. If a grievance occurs during your stay, please report this immediately, do not wait. Delayed grievances or grievances aired after guests have checked out will not be taken into consideration.
If guests have booked via an OTA (online travel agent) such as Booking.com or other channel, complaints must be made in person and immediately to the management of Ocean Lodge Newquay, we will be unable to deal with complaints which are not made directly to us in person or complaints made after check-out.

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TERMS OF BOOKINGS:

The hotel is strictly non-smoking (including vaping).

Food or Beverages are not permitted in rooms.

Non-guests are not permitted in rooms.

Pets are not permitted in rooms.

We require guests to respect other guests by keeping noise levels low after 9pm.

Checkin is after 3pm, Checkout is by 10am

 

PROHIBITED ITEMS/CONDITIONS/BEHAVIOUR:

We operate a stictly no-smoking policy in the hotel, bedrooms or anywhere inside the building - anyone caught breaching this no smoking policy will be subject to an immediate £150 fine and may be asked to leave the premises immediately with no refund due.

Rooms are inspected after check-out and if smoke residue is found in bedrooms, a fine of £150 will be taken off the guests credit/debit card.
We absolutely do not allow drugs or weapons on our premises, nor may food/alcohol/beverages be consumed in the bedrooms.
All alcohol consumed on the premises must only be purchased at the Ocean Lodge Bar. 
Since consuming alcohol or drugs within the premises is strictly prohibited, the management reserves the right to confiscate alcohol or drugs found on the premises, and notify the appropriate authorities in serious cases.
Guests cannot use Ocean Lodge Newquay for any commercial purposes.
We are not responsible for any bodily harm, theft, loss or damage to any personal effects at Ocean Lodge Newquay, guests are advised to have adequate travel insurance to cover themselves.
Guests who have been evicted will not receive a refund.
Guests (the person who booked the room) are expected to reimburse Ocean Lodge Newquay for any damages caused by inappropriate behaviour - inappropriate behaviour includes misuse of emergency equipment/fire systems, damage to rooms/furniture/fixtures & fittings and any smoke residue from cigarettes etc (no smoking in rooms), stain damage from consuming food/beverages in the rooms, vomiting or other such gross bodily acts.
Inappropriate behaviour will result in eviction from the premises with no refund, we will not tolerate violence of any kind or threatening behaviour towards staff or other guests, anyone in violation of these rules will be asked to leave immediately and the police will be summoned.
For security reasons some common areas are under video surveillance

 

DATA PROTECTION:
We will retain your personal information which you provide at the time of booking. However this information will not be passed on to any 3rd parties, other than when required by law.
Please note all bookings are subject to our terms and conditions. Should an inaccuracy be displayed on our website, the terms as stated in the booking conditions will prevail.

Violations of any of the above Terms & Conditions may result in immediate termination of residency, this is at the discretion of the Ocean Lodge management team, management also has the right to refuse admission. It is up to the customer to fully brief themselves about our Terms & Conditions and by booking a stay online/offline at Ocean Lodge Newquay, you are agreeing to abide by our Terms & Conditions.

 

PRIVACY POLICY:
As we take privacy issues seriously, this Privacy Policy explains what purposes we use the information collected about you. 
By using our services, you acknowledge having read this Policy and agree to be bound by its terms.

Use of information:
We undertake to use the information provided by you only to :

To process your reservation:
To send you information about our products and services.
To verify your identity.
To carry out marketing analysis.
To collect your reviews about our hotel
To inform the hotel about your reservation and enable confirmation of this.
To enable us to collect any charges or penalties arising from cancellation/damages in accordance with our cancellation/damages policy at the time of booking, this also applies to any third party OTA's that we may use.

Ocean Lodge has 24 hour recordable CCTV on the premises for security purposes only.

 

Sharing your information:
We may transfer your personal information to a third party as part of a sale of some (or all) of our business and assets or as part of any business restructuring or reorganisation. However we will ensure that your privacy rights continue to be protected.
We will regularly send you information about services that may be of interest to you.
Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so.

 

Information automatically collected from your computer/smartphone or tablet:
Log files/IP addresses: When you visit our site our web server automatically records your IP address. 
This IP address is not linked to any of your personal information. 
We use IP addresses only to help us administer the site.

 

We may also gather non-personal information such as your internet browser.

Cookies:
While visiting our website, some information (commonly known as cookies) may be stored on your computer. 
Cookies are pieces of information transferred to your hard drive by the site in order to store and sometimes track information about you. 
Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements on the web. 
Your financial details are also not stored in cookies. 

Changes regarding your details
You can contact us by email at info@oceanlodgenewquay.co.uk to change or correct your personal details.

 

Hyperlinks to third party websites:
We cannot be held responsible for the privacy policies and practices of other sites, even if you have accessed them using hyperlinks from our site. 
In addition, if you enter our website from a third party site, we cannot be responsible for its privacy policies and practices. 

 

We recommend that you carefully check the policy of each site you visit and contact its owner/operator if you have any concerns or questions.

By using Our Services, you have agreed to comply with all applicable laws, statutes and regulations regarding the use of our site and consequently we won’t be responsible for the failure to comply with the latter.

In the event that Ocean Lodge is held liable by any court of competent jurisdiction to pay any damages or compensation to you, you agree and accept that the amount of such damages or compensation shall in no circumstances exceed the total amount of your reservation paid to the hotel, or the sum of £1000 GBP (whichever is the lowest).

 

Ocean Lodge Limited:
Registered UK Company: 08733401.
UK VAT: GB193153310. 
Telephone: 01637 877701. Fax: 01637 820700.